Shipping Policy






1. Shipment
Once an order is processed, most packages are dispatched within two (2) working days (please allow extra time for orders placed over weekends and holidays). You'll receive a shipping confirmation email after your order leaves our warehouse, which includes information such as a tracking number, at that time.
All products are dispatched from Japan by airmail or a private carrier in the following list (UPS, FedEx, DHL). Please consult the Shipping and Tracking section for a list of countries we ship to, as well as what to do if your country is not on the list.
In general, we offer the following shipping options:
Economy (untracked, for small packages): estimated delivery within 10 to 30 business days to many regions
Registered/Tracked: estimated delivery within 9 to 20 business days to many regions
Express (tracked): estimated delivery within 2 to 5 business days to many regions
Please note that 'business days' do not include weekends or holidays.

2. Shipping cost
Shipping costs vary according to the parcel's weight and the shipment method of your choice.
To get a shipping estimate, simply add desired items to your cart, and click “View Cart”. Under “Subtotal” click “Calculate Shipping” and input your shipping country, state, and zip code and your shipping cost options will be displayed. For high-volume and/or professional orders, actual shipping fees may differ from these estimates.

3. Delivery issues
Economy or Registered shipments (Japanese post): if you have not received your order by 30 business days, first check with your local post office. Please contact us only after 45 working days, at which time we can file a missing package claim and send you a replacement order.
Express shipments (FedEx, DHL, UPS and EMS): customers are responsible for their order's online tracking (the tracking number is included in the shipping confirmation mail). Sometimes, carriers cannot deliver a package (for instance, due to the size of the mailbox). In this case, customers may have to contact carriers directly.
BUNZABURO will nⅡot be responsible for the return of parcels that couldn't be delivered. We are able to reship returned packages, but the reshipping cost will be at the customer's expense.
For more information about shipping fees, taxes and delivery, please read our Shipping and Tracking section.

If you are not satisfied with your order, you have seven days after receiving your order to return the item(s) for an exchange, refund or store credit. Every inquiry must be sent by email to Please indicate what you are returning and why. In order for us to process your return, please include your name, email address and order number along with the name of the items that you're returning. You will be responsible for the shipping charges associated with sending the unwanted item(s) back to us. Shipping fees are not eligible for a refund.
In the event that a product is damaged during shipping, please contact customer service at and send a detailed photo of the damage with the order number.
Customers can cancel an order until it is dispatched (please contact us as soon as possible).
We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and details of each item. Because orders are shipped internationally, exchanges cannot be made for products ordered incorrectly due to customer error so please order carefully!
Please be aware that in all cases the customer is responsible for paying customs fees and for providing any and all documents required by Customs in your country. If the customer refuses to pay these taxes, the package will return to us. We'll then refund you the amount of the order, after having withdrawn the shipping cost at actual rate that we have been charged by the carrier, and the shipping cost of the return of the package to us. Note that express shipments can't be sent back to us as return fees are too high (usually exceed the order value). In that case, the order will be destroyed and no refund will be possible.

Bunzaburo will refund the customer within two business days after having received the returned items. The refund will be processed on the same account that was used for the purchase (or a voucher code, according to the customer's wish).

The company KATAYAMA BUNZABURO SHOTEN INC. is subject to Japanese law. Within those confines, we will try to satisfy our customers as much as we are able. In the event of complaint or difficulties, the customer can contact Bunzaburo customer service for help in finding an amicable resolution.

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