OVERSEAS PRICES
- We have many wholesale clients overseas, and they have to sell the products at higher prices because of the various expenses such as shipping, customs duties, handling, etc. To match local retail prices, the prices of products in our store are 150% of those in Japan if you access our store from overseas.
- To enjoy the prices in Japan, we hope you can come and visit our stores.
PAYMENT METHOD
- Credit Cards
- ShopPay
- Amazon Pay
- ApplePay (Available only when using Safari when purchasing from a PC）
- PayPal
- Google Pay
- Bank Deposit or Wire Transfer（*Available only for Wholesale customers）
＊For customers purchasing from overseas: Please note that currency displays other than Japanese yen are provided for your guide, but the settlement at checkout will be in Japanese yen.
SALES TAX
- 10% for Japan
- Sales tax is not charged for purchases from abroad.
- Please note that all prices do not include taxes
GIFT WRAPPING
- If you would like to gift wrap this item, please check the box on the product page: "For ¥500 per item, please gift wrap the products in this order" on the product page. If you order multiple quantities of one product, all will be gift-wrapped.
- If you wish to "gift wrap" and "not gift wrap" the same product, please put the item to be gift-wrapped in your cart and then place the same item without gift-wrapping in your cart.
- Gift wrapping will be done at our head office, and the item(s) will be delivered gift-wrapped. If you have more than one item, we will place sticky notes on the box so that you will know what is inside.
- You can not order more gift boxes than the products you order.
- Please note that we do not offer the service of writing a message on a message card and enclosing it for the gift recipient.
SHIPPING
Within Japan: Yamato Transport
- All orders placed through this online store will be shipped after payment.
- After confirming that payment has been received, the order will be shipped within two days.
- If there is a large volume of orders or during holidays, shipping may take longer than usual.
- You can also specify the delivery date and time only for the deliveries within Japan. Please select the delivery date and time in the "Specify Delivery Date and Time" section of the order registration screen.
Overseas - DHL
- All orders placed through this online store will be shipped after payment.
- After confirming that payment has been received, the order will be shipped within two days.
- If there is a large volume of orders or during holidays, shipping may take longer than usual.
- Please note that "delivery date and time" cannot be specified for international deliveries.
SHIPPING CHARGES
Within Japan:
- Nationwide flat rate: 770 yen (tax included)
- Shipping is free for orders of 10,000 yen or more per order, per delivery address, within Japan only.
Overseas:
- If the total price of a single purchase is less than ¥30,000: ¥4,000 (tax included)
- If the total price of a single purchase is ¥30,000 or more: ¥8,000 (tax included)
NOTE OF INTERNATIONAL SHIPPING
- The amount to be paid at the time of purchase is the total of the product purchase price and shipping charges.
- In addition to this amount, import tax, VAT (value-added tax), and customs fees may be collected after shipment, depending on the purchase price and the country of destination, and they are the customer's responsibility. In such cases, the shipping company will contact the customer.
- Please check the customs information for your destination country before you complete the purchase.
- For example, in the U.S., if the total of the goods and shipping costs is less than $800, it is duty-free; if it is between $800 and $1,800, 4%; and anything above the prices, whether personal or commercial, will be examined and subject to customs charges.
- In Italy, anything below €150 is duty-free. Anything over €22 is likely subject to 22% VAT (Value-Added-Tax).
CANCELLATION, RETURN, AND EXCHANGE
- We do not accept cancellations after the product has been shipped.
- Please get in touch with us within three days of receiving the product in case of a stain, damage, or wrong product. We will repair or replace the product at our expense.
- We will not accept returns or exchanges unless the product is defective.
CARE INSTRUCTION OF OUR PRODUCTS
- Please refer to this page for care instructions.
- For information on how to care for your product, please refer to the care instructions on the label attached to the product.
